Privacy policy

1Who's responsible for your data

Mix Visuals is run by Cart Assist Limited (company number 09557701, registered office 4 Capricorn Centre, Cranes Farm Road, Basildon, Essex, SS14 3JJ). We're the controller of the personal data described here. Our ICO reference is C2077493.

For anything to do with your data, email privacy@mixvisuals.com, or write to us at Acres Wild, Borough Green Road, Ightham, TN15 9HS.

2What we collect

Your mix may include voices, or the names of artists or other people. We process it only to make your video.

3How we use it, and our lawful basis

We don't use your audio, analysis or videos to train AI models. We don't sell your personal data.

Our software uses automated analysis to pick worlds and cut points for your music. It makes no decisions about you that have legal or similarly significant effects.

4Marketing

We only send marketing if you've ticked "Send me new worlds and offers by email or text". You can stop at any time using the unsubscribe link in any email, by replying STOP to a text, or by emailing us. Service messages about your orders aren't marketing, and you'll still get them while you have an active order or account.

5Who we share it with

We use these providers to run Mix Visuals. Each one processes your data only on our instructions, under a written contract.

Videos are rendered on computers we operate ourselves in the UK. Only the people who run Mix Visuals can see customer data, each according to their role. Our operator role can see names, emails, mixes, render jobs and support messages, but not payment details.

Stripe also acts as an independent controller for some data (for example to prevent fraud and meet financial regulations), under its own privacy policy. With the Meta pixel, Meta and we are joint controllers for collecting the data, and Meta's own policy covers what it does with it afterwards.

We may also share data with our professional advisers, with HMRC or other authorities where the law requires it, and with a company that takes over the Mix Visuals business (section 11).

6Transfers outside the UK

Our database is in London and customer files are stored in the EU. Some providers above are based in the USA, and our customer messaging provider also gives support from India. Where personal data goes outside the UK, we rely on one of the following:

• UK adequacy regulations (for the EU, and for US companies certified under the UK Extension to the EU-US Data Privacy Framework); or
• the UK International Data Transfer Agreement, or the EU Standard Contractual Clauses with the UK Addendum. Our customer messaging provider is covered this way, including the UK Addendum.

You can ask us for a copy of the safeguards that apply.

7How long we keep it

8Keeping it safe

We keep your data secure in these ways:

• Your data is encrypted in transit.
• Each account can only see its own data, and access is enforced inside the database itself.
• Uploads go straight from your browser to secure storage, using time-limited links.
• Staff accounts have separate roles, and staff actions are logged.
• Card details are kept only by Stripe.

If a breach puts your rights at risk, we'll tell you and the ICO as the law requires.

9Cookies

When you first visit, a banner asks which optional cookies you accept. Essential cookies are always on, because the site can't work without them. You can change your choice at any time from the "Cookie settings" link in the footer.

Tags loaded through Google Tag Manager only run once you've consented to their type.

10Your rights

You have the right to:

• ask for a copy of your data;
• have it corrected;
• have it deleted;
• restrict or object to how we use it;
• receive it in a portable format; and
• withdraw consent at any time.

Email privacy@mixvisuals.com to use any of these rights. We'll reply within one month. Some rights have limits (for example, we must keep tax records), and if one applies we'll tell you why.

If you're unhappy with how we've handled your data, please tell us first. You also have the right to complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113), or, if you live in the EU, to the data protection authority where you live.

11If the business changes hands

We plan to move Mix Visuals into its own company if it grows. If that happens, or the business is sold, your data will pass to the new company so it can keep providing the service. It will be used under this policy. We'll tell you before the transfer and name the new controller.

12Age

Mix Visuals isn't for anyone under 16, and we don't knowingly collect data from them. If you think a child under 16 has given us data, email us and we'll delete it.

13Changes to this policy

We'll post any changes here with a new effective date. If a change affects how we use your data, we'll email account holders beforehand.